This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

  1. Cancellations will only be considered if the request is made 5 days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
  2. MH Tea Depot does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that quality of the product delivered is not good.
  3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 5 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 10 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
  4. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
  5. In case of any refunds approved by MH Tea Depot, it will take 5-7 days for the refund to he processed to you.

We offer refunds and exchanges/returns within the first 5 days from the date of your purchase. If more than 7 days have passed since your purchase, we cannot offer any returns, exchanges, or refunds.

To be eligible for a return or exchange,
  1. The item must be unused and in the same condition as when you received it,
  2. The item must be in its original packaging, and
  3. Items purchased on sale may not be eligible for return or exchange.
  4. Additionally, we only replace items if they are found to be defective or damaged, based on an exchange request.